Prestige Fleet Servicing upgrades Unity system for service centres and fleet users

East Midlands based Prestige Fleet Servicing (Prestige) has added new functionality to its Unity operating system to deliver a number of efficiencies for service centre managers and fleet customers alike.

The latest enhancement, which went live last month, integrates Unity with an online parts system with access to over 130,000 vehicle parts prices and details of availability.

Now, service centre managers have instant online access to a comprehensive parts catalogue, allowing them to identify and order the required parts more quickly and have them delivered more time-efficiently and effectively, thus reducing vehicle downtime even further. Unity also provides details of expected parts delivery times.

As the integration of the two systems provides instant and automatic updating of the data within both, the need for double keying is removed, further reducing the risk of human errors and speeding up the process.

Analysis by Prestige has shown that as a result of the two systems' integration, input errors have been reduced by 95%, SMR authorisation times have improved by an average of 10 minutes and parts delivery times have improved by an average 20 minutes - all due to improved accuracy.

Using industry-standard API (Application Program Interface) protocols, Prestige has also integrated Unity with the back office systems of some of its largest fleet and leasing clients to deliver similar operational benefits and efficiencies.

Prestige clients can now view day-to-day SMR processes on local bespoke dashboards. Consequently, authorisation times have been improved and the jobs themselves have been completed more time-effectively, with fewer human input errors and little or no duplication.

The Unity system is at the hub of the Prestige operation which provides vehicle servicing, maintenance and repair work for leasing companies, fleet management providers, corporate fleets and aftermarket warranty companies through a national network of service centres.

All service centres within the Prestige network of almost 300 outlets, as part of their standard agreemen, use the end-to-end system for diary management, SMR authorisations, work progress management and management information reporting.

Unity also provides central electronic invoicing via its unique self-billing function which eliminates input administration time for service centres and allows them to focus on their core activity of servicing and repairing fleet vehicles.

In addition, the online system provides service centre managers with diary capacity management in real-time to ensure they have sufficient resources to meet work commitments, along with speedier authorisations plus invoice retrieval and real-time messaging.

For fleet clients, an enhanced suite of Management Information reports are now available to provide detailed analysis of SMR work times and costs.

Fleet clients can now see overall average invoice values, the average cost of invoices by manufacturer, model and derivative, tyre condition and tyre costs, vehicle condition reports and online booking trends - to name but a few.

The Unity tyre reporting facility has also proved to be a hugely successful feature which acts as an early warning system for fleet operators over the condition of tyres on their fleets, and ensures that they can act quickly to meet their duty of care obligations.

Prestige Operations Director, Nick Hutton, said:"The latest enhancements to our Unity system have delivered an assortment of real benefits to both our service centre managers/ owners and our fleet customers.

"We are delivering on our commitment to provide our service centres with the capability to speed up the SMR process from authorisation to completion, while at the same time providing our fleet customers with greater transparency and more detailed analysis of all work our network carries out on their behalf."

For more details, see the Prestige Fleet Servicing website at:

Notes to Editors

About Prestige Fleet Servicing

Prestige is an East Midlands-based provider of vehicle servicing, maintenance and repair work to leasing companies, fleet management providers, corporate fleets and aftermarket warranty companies.

It has been operating in the fleet servicing arena since 2007 and now has 300 independent outlets providing low-cost, added-value servicing to fleet operators.

Prestige Service Centres all have industry-recognised quality accreditation, all parts used are of equivalent quality to manufacturer original equipment, and all benefit from labour rates that offer significant savings compared to main franchise dealers, plus nationally negotiated oil prices.

The company offers a number of operational benefits to Service Centre partners within its network. These include beneficial payment terms, guaranteed throughput of fleet servicing business, national parts prices, the latest technology platforms and its added value programme which includes a national oil agreement, discounted insurance deals, workwear and internet coverage.

Each independent centre added to the network is physically inspected prior to appointment to ensure that it meets a number of quality standards, and then on an annual basis to ensure that the standards stipulated continue to be met.

For more details, see the Prestige Fleet Servicing website at:

Contact information:

Joe Bhamra, MIMI,
Commercial Director
Prestige Fleet Servicing
Tel: 01664 503 460
Mob: 07767 871 426

Press enquiries:
Mike Gunnell
MGMedia Services
Tel: 01832 275060
Mob: 07786 971 544

Nick Hutton, Prestige Operations Director

Nick Hutton, Prestige Operations Director